FULLORD | Pre-order Terms & Conditions
These Pre-order Terms & Conditions govern the purchase of Fullord creations offered through private events, exclusive presentations, dedicated pre-order experiences and online channels.
By placing a pre-order, the client acknowledges and agrees to these Terms & Conditions.
Pre-order confirmation
A pre-order constitutes a binding commitment and is confirmed once the required deposit has been successfully received and a confirmation email has been issued by Fullord.
Submitting a pre-order form without completing the required payment does not constitute a confirmed order.
Products and availability
Fullord creations offered for pre-order are subject to availability and to the specific conditions presented at the time of ordering.
Product characteristics, available options, sizes, variations and prices are those communicated during the relevant pre-order experience.
As each creation is made to order, availability may be limited.
Payment
A 50% deposit of the total purchase price is required to confirm a pre-order.
The remaining 50% balance must be settled in full prior to delivery. Fullord will contact the client when the creation is ready to arrange the final payment and delivery.
Payments will be arranged through a secure payment link or bank transfer using the details provided directly by Fullord.
Fullord will never request credit or debit card details by telephone or email.
A pre-order is not confirmed until the initial payment has been successfully processed.
Prices and currency
All prices are quoted and charged in United Arab Emirates Dirhams (AED).
The price confirmed at the time of the pre-order is the final purchase price of the selected creation.
For deliveries within the United Arab Emirates, Fullord intends to arrange delivery on a Delivered Duty Paid (DDP) basis, Incoterms® 2020, through DHL or another designated international carrier.
Where DDP delivery is confirmed, the agreed purchase price will include the applicable standard import duties, import VAT and delivery charges for the specified destination.
No additional customs or import tax payment should be requested from the client for charges covered by the confirmed DDP arrangement.
For destinations outside the United Arab Emirates, applicable delivery arrangements, customs duties, import taxes and additional charges will be communicated to the client before the pre-order is confirmed.
Any applicable taxes will be handled in accordance with the relevant tax and customs regulations.
Delivery
Fullord creations are generally delivered within 4 to 5 weeks from confirmation of the pre-order.
This timeframe is indicative and may vary depending on production requirements, personalisation, destination, customs procedures or circumstances beyond Fullord’s reasonable control.
Fullord will endeavour to keep the client informed of any significant changes to the estimated delivery timeframe.
Delivery will be arranged using the address provided by the client. The client is responsible for ensuring that all information supplied is complete and accurate.
The client should ensure that the delivery address is accessible and that someone is available to receive the shipment where required.
Any significant delay or delivery difficulty will be communicated to the client, and appropriate arrangements will be discussed in accordance with applicable law.
Changes to a pre-order
Should you wish to update your contact details, delivery address, size or selected options, please contact Fullord Client Care as soon as possible.
While we will endeavour to accommodate your request, changes cannot be guaranteed once production of your creation has begun.
Any approved modification that affects the purchase price or estimated delivery timeframe will be communicated to the client for confirmation.
Cancellation and Refunds
As Fullord creations are made to order specifically for the client, all confirmed pre-orders are binding.
Requests for cancellation initiated by the client may not be accepted once production has commenced.
The initial 50% deposit is non-refundable in the event of a voluntary cancellation by the client, subject to applicable mandatory consumer protection rights.
Once the remaining balance has been paid, the purchase price is likewise non-refundable in the event of a voluntary cancellation, subject to applicable mandatory consumer protection rights.
As a gesture of goodwill, Fullord may, at its discretion and subject to prior written approval, allow the deposit or another agreed amount to be applied towards the purchase of another Fullord creation of equal or higher value, subject to availability.
Any difference in price will be payable by the client.
If Fullord is unable to fulfil a confirmed pre-order, all payments received for that order will be refunded in full.
Nothing in these Terms & Conditions excludes or limits the client’s mandatory legal rights in respect of defective, damaged or non-conforming products, or any other rights that cannot legally be excluded.
Product Quality and Conformity
Fullord takes care to ensure that each creation is manufactured in accordance with the specifications and characteristics confirmed at the time of ordering.
Should a creation arrive damaged, defective or materially different from the confirmed order, the client should contact Fullord Client Care as soon as reasonably possible, providing photographs and relevant order details where appropriate.
Fullord will review the matter and propose an appropriate remedy in accordance with applicable law.
Nothing in this section limits any mandatory rights available to the client.
Customs and Import Formalities
For deliveries arranged on a confirmed DDP basis within the United Arab Emirates, Fullord will organise the applicable import and customs arrangements through its designated shipping and logistics provider.
The client will not be required to pay additional import duties or import VAT that are expressly included in the confirmed DDP delivery arrangement.
The client agrees to provide any information or documentation reasonably required to facilitate customs clearance and delivery.
For international destinations outside the United Arab Emirates, the client will be informed of the applicable import arrangements and any charges payable before confirming the pre-order.
Personal Information
Personal information provided in connection with a pre-order will be used for order processing, payment administration, production coordination, delivery and customer service.
Information may be shared with payment providers, logistics companies and customs representatives where necessary to fulfil the order.
Fullord will handle personal information in accordance with applicable data protection legislation.
Governing Law and Dispute Resolution
These Terms & Conditions and any contractual relationship arising from a confirmed pre-order shall be governed by Swiss law, subject to any mandatory legal provisions applicable to the client.
Any dispute arising in connection with a pre-order shall be addressed in good faith between Fullord and the client in the first instance.
Where an amicable resolution cannot be reached, the competent courts shall be determined in accordance with applicable jurisdictional rules and mandatory consumer protection provisions.
Contact
For any enquiries regarding your pre-order, please contact:
Fullord Genève